2017 Best of Home Care Provider of Choice 230x2302017 Best of Home Care Employer of Choice 230x230

Who is First Choice Senior Care?

First Choice Senior Care is a locally owned, non-medical, licensed home care company providing trained caregivers and companionship care to seniors living at home, in assisted living communities, and to those people in rehabilitation facilities, nursing homes, and hospitals.

Owner Kayla Stephens is a long time central Arkansas resident who has been working with seniors for twenty four years in home care management, rehab, nursing home administration, and hospice care.


What is Home care?

Home care providers, such as First Choice Senior Care, Inc., deliver non-medical personal care. We can help with chair-to-bed transfers, personal hygiene tasks, medication reminders, light housekeeping, meals, transportation, and other services.


What are the differences between home care and home health care?

Home health care is delivered to homebound patients by medical companies and medical professionals such as doctors, physical and occupational therapists, nurses, speech therapists and other skilled medical staff.

Home care providers assist with non-medical care tasks and often work in cooperation with home health professionals to help seniors. While home health providers come in for select appointments or therapy sessions and leave at the conclusion, home care providers deliver sustained non-medical support for as long as the client needs and desires.


What can I expect to pay for home care?

Each care plan is customized to every individual client and as a result fees will vary depending on the services you need.  Our rates are surprisingly affordable; please call us for a free assessment.   


Will Medicare pay for your services?

While Medicare may pay for some home health medical services it does not cover the non-medical, personal home care services we provide.


Does my long-term insurance cover the cost of your services?

Yes, most long-term insurance policies do cover the costs of home care. We will help families activate their coverage by providing the necessary paperwork and filing the required documents.


How often will I be billed?

First Choice Senior Care will send you a detailed, itemized invoice every two weeks. You pay the company directly through bank draft, check or credit card.


Is it possible to start service today?

In most cases, we can provide care support immediately. After you make the call, owner Kayla Stephens will meet with you to provide a free preliminary assessment to determine your care needs, usually within a couple of hours. Caregivers can be scheduled to help soon after.


Do I have to sign a long-term contract?

No. Home care is customized to your needs and preferences and so are the number of care visits. There is no long-term contract and you can cancel at any time.


Are your services available around the clock, even on weekends and overnight?

Yes, caregivers are available 24/7 and we have someone (not an answering service) available to take your call at all times in case of an emergency.     


Are your caregivers insured in my home?

Absolutely, First Choice Senior Care is a full service provider of home care services and we carry liability and also pay for workers’ compensation insurance for all of our caregivers.  Unlike other companies our caregivers are all employees so you never have to worry about any personal liability for their federal and state taxes, social security, Medicare, or workman’s compensation insurance because we take care of that.  


What if I need to change the schedule or care plan?

We are here to support you and your loved one so when circumstances change we can change the plan and care visits to accommodate those needs.


Can you care for someone who lives in assisted living or a nursing home?

Yes, we serve clients and families in private residences, retirement communities, and assisted-living communities and provide safety and companionship care and advocacy to clients in nursing homes, rehabilitation facilities, and hospitals.


I am having surgery and just need a little bit of help; do I have to sign a long-term agreement?

No. You are not required to sign a long-term agreement. Our caregivers are here to support you when you return from the hospital and as long as you need while you recover from surgery. Many of our clients find that with in-home caregiver support they have more time to focus on their recovery and they heal faster. Our goal is to help you feel better so that you can return to your independent lifestyle as soon as possible. Our agreement ends when you no longer need us.


How are your caregivers selected?

We hire caring, compassionate individuals who want to make a difference in the lives of seniors. Our caregivers are people who chose a career that allowed them to make a positive difference in the lives of others.  They truly are caring people touching hearts.  


What is your employee screening process?

Our rigorous hiring and training program includes a criminal background check, drug screening and driving record check. Each person we hire must have a clean driving record and up-to-date insurance. We carefully check and verify all references.


What is the training process for caregivers?

Once an individual is hired, he or she begins extensive caregiver training courses that include all facets of client care as well as specialized training in the care of people with dementia.


What if I don’t like my caregiver? Can I make a change?

Yes. We do everything we can to match the needs, preferences, interests, and personality of your loved one to a caregiver who shares those qualities to achieve a comfortable connection, but if the match isn’t working we will select another caregiver for your loved one. Your loved one’s care and comfort is our priority.


Do your caregivers have experience working with those who have dementia?

Yes. Every caregiver who works with a senior who is living with dementia or memory loss has extensive training in dementia care.


Can I talk to the caregivers directly?

Absolutely, if you have a question, concern, suggestion, or you just want to visit, talk to the caregiver who is there to help you and your loved one. Communication between families and caregivers is essential. While direct communication is not permitted when a caregiver is not in the home, our staff is available around the clock and will be happy to pass your messages on to caregivers.


Do I pay the caregiver directly?

No. You do not pay caregivers, and they do not accept tips.


Do you provide regular updates or is there someone I can call for immediate information?

Yes. Caregivers will document their daily work with clients in the Care Plan Book. This book includes notes on each care visit, alerts about changes in health, care, or client preferences and a log of daily living activities.  It remains in your home and is there for your review and serves as a tool to help the caregiving team provide a consistent care routine for the client. Care Managers are also available for in-person (or over the phone) care conferences with families or other care providers.


Does your company help with medications?  

Yes.   We can remind clients to take prescribed medicines at the correct times, observe and document the client taking the medicines, and the dosages and types of medicines taken.  We cannot administer the medications.

Can your caregivers drive to doctor’s appointments?

Yes, not only do caregivers transport seniors to medical appointments, but they will help your loved one check in and settle into the waiting room. If the wait time is long, caregivers will communicate with receptionists to help to facilitate the appointment. If desired, caregivers can even sit in on the appointment and take notes of what occurs. Following the appointment, caregivers will help the senior safely to the car, pick up any necessary prescriptions, and drive them home. Once there, we will help them settle back comfortably into their residence.


We hope this will answer your questions but if you have others, don’t hesitate to call us at 501-916-9307.  We look forward to hearing from you!